• Hospital Management Research Institute, West China Hospital, Sichuan University, Chengdu, Sichuan 610041, P. R. China;
SHIYing-kang, Email: syk@mcwcums.com
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Based on the charming quality theories and characteristics of hospital outpatient services in China, this paper defined and analyzed the quality of hospital services, and then made several corresponding recommendations for improving charming quality of outpatient services. The aim is to explore an effective way to tap the potential needs of the patients and to retain some loyal patients, under the impact of the hospital competitiveness.

Citation: LITeng-hui, SHIYing-kang. Recommendations on Improving the Charming Quality of Outpatient Services. West China Medical Journal, 2015, 30(7): 1334-1336. doi: 10.7507/1002-0179.20150385 Copy

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