• Department of Gastrointestinal Surgery, West China Hospital, Sichuan University, Chengdu, Sichuan 610041, P. R. China;
YinYiqiong, Email: yiqiong489@163.com
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Objective To explore the effect of doctor-nurse-patient communication area established in the ward. Methods Before (July to September 2013) and three months after (October to December 2013) the establishment of doctor-nurse-patient communication area, 30 doctors, 30 nurses and 216 patients or their family members were respectively investigated by questionnaires and interviews, and the data were collected and compared by t test. Results Thirty questionnaires for doctors, 30 for nurses and 216 for patients or their family members were issued before and after the establishment of doctor-nurse-patient communication area. The response rate for the questionnaires was 100%. After the implementation of doctor-nurse-patient communication area, the satisfaction of patients' family members, nurses' awareness of the patients' condition and implementation of health education were significantly higher than those before the implementation (P < 0.05). Conclusion The doctor-nurse-patient communication area established in the surgical ward can promote the trust between the patients and medical staff, create a good atmosphere to understand the needs of patients, meet patients' demand as far as possible and improve communication ability of medical staff, which makes doctors, nurses and patients more satisfied.

Citation: WenYue, YinYiqiong, LiuChunjuan, LaiYunyun. Study on the Effect of Doctor-nurse-patient Communication Area in the Surgical Ward. West China Medical Journal, 2016, 31(10): 1752-1754. doi: 10.7507/1002-0179.201600481 Copy

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