护理人员工作场所暴力研究综述_West China Medical Journal

Authors：

文信 ,  冯先琼

四川大学华西医院护理部/华西护理学院（成都 610041）;

Corresponding author：

冯先琼, Email: fengxianqiong66@126.com

Keywords：

护理人员; 工作场所暴力; 文献综述

DOI：

10.7507/1002-0179.201607174

Video：

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通过检索并筛选中国知网、维普、万方、Medline、SCI 等数据库中关于护理人员工作场所暴力的相关文献，总结并介绍护理人员工作场所暴力研究现状，护理人员工作场所暴力高发科室的特点，导致暴力发生的高危因素，以及针对暴力高危因素，医院对患者就医环境、就医流程等进行的改进；对护士进行相关工作场所暴力培训，避免暴力的发生，提升护士应对工作场所暴力的能力。总结了工作场所暴力对护理人员造成的伤害，以及暴力预防和应对的有效措施，从而为更好地预防和处理护理人员工作场所暴力提供依据，也为进一步广泛而深入地研究医务人员工作场所暴力提供参考。

Citation： 文信, 冯先琼. 护理人员工作场所暴力研究综述. West China Medical Journal, 2017, 32(12): 1988-1991. doi: 10.7507/1002-0179.201607174 Copy

1.	Beech B, Leather P. Workplace violence in the health acre sector: areview of staff training and integration of training evaluation models. Aggression and Violent Behavior, 2006(11): 27-43.
2.	Jiao M, Ning N, Li Y, et al. Workplace violence against nurses in Chinese hospitals: a cross-sectional survey. BMJ Open, 2015, 5(3): e006719.
3.	di Martino V. Workplace violence in the health sector. Country case studies Brazil, Bulgaria, Lebanon, Portugal, South Africa, Thailand and additional Australian study. Synthesis report. Geneva: International Labour Office, International Council of Nurses,World Health Organization and Public Services International. Joint Programme on Workplace Violence in the Health Sector, 2002.
4.	陈祖辉, 王声湧. 急诊科护士工作场所心理暴力的流行病学调查. 中华预防医学杂志, 2005, 39(1): 50.
5.	寇长贵, 李波, 宁宇, 等. 医院工作场所暴力流行病学特征分析. 中国公共卫生, 2006, 22(8): 964-965.
6.	王位琼, 谢文, 成守珍, 等. 护士工作场所暴力的现状调查与分析. 护理实践与研究, 2011, 8(2): 104-107.
7.	王位琼. 急诊科护士遭受工作场所暴力的现状及其相关因素研究. 广州: 中山大学, 2010.
8.	刘进, 祝筠, 张玉曼, 等. 儿科门诊护士遭受工作场所暴力现状及影响因素分析. 中国护理管理, 2013, 13(1): 40-43.
9.	World Health Organization. New research shows workplace violence threatens health service. (2002-06-09)[2016-07-01]. http://www.who.int/mediacentre/news/releases/release37/en/.
10.	Park M, Cho SH, Hong HJ. Prevalence and perpetrators of workplace violence by nursing unit and the relationship between violence and the perceived work environment. J Nurs Scholarsh, 2015, 47(1): 87-95.
11.	张艳君, 余婷, 胡爱玲, 等. 广州市急诊护士遭受工作场所暴力现状. 临床医学工程, 2012, 19(11): 2045-2047.
12.	于洋. 面对" 医闹及暴力伤医”现象的法律思考. 哈尔滨医药, 2014, 34(3): 171, 173.
13.	黄李双, 杨筱多, 施珍妮. 护士工作场所暴力危险因素的研究进展. 中国误诊学杂志, 2010, 10(8): 1787-1789.
14.	张春英. 急诊科护士遭受工作场所暴力伤害的调查分析. 内蒙古医学杂志, 2014, 46(10): 1212-1214.
15.	Skarbek AJ, Johnson S, Dawson CM. A phenomenological study of nurse manager interventions related to workplace bullying. J Nurs Adm, 2015, 45(10): 492-497.
16.	陈祖辉, 林锦绒, 孙上云. 儿科护士遭受工作场所暴力流行病学特征分析. 现代预防医学, 2011, 38(10): 1810-1811.
17.	田桂元, 朱仁英, 李勇, 等. 浅谈医护人员遭受暴力现象的相关因素及对策. 中国药物经济学, 2013(2): 114-116.
18.	AbuAlRub RF, Al Khawaldeh AT. Workplace physical violence among hospital nurses and physicians in underserved areas in Jordan. J Clin Nurs, 2014, 23(13-14): 1937-1947.
19.	田凌云, 李映兰. 护士工作场所暴力现状与对策研究进展. 护理学杂志, 2012, 27(6): 89-91.
20.	赵丽敏, 潘红英, 邵圣文. 急诊护士遭受工作场所暴力的原因及其影响因素研究现状. 中国护理管理, 2013, 13(10): 96-98.
21.	潘菲, 韩学美.综合性医院急诊科护士遭受工作场所暴力的调查. 解放军护理杂志, 2011, 28(10B): 7-9.
22.	闫俊辉, 侯晶, 林汉群, 等. 深圳市 3 家综合医院护士遭受医院工作场所暴力及其影响因素分析. 护理学报, 2012, 19(15): 4-8.
23.	Gillespie GL, Gates DM, Miller M, et al. Workplace violence in healthcare settings: risk factors and protective strategies. Rehabil Nurs, 2010, 35(5): 177-184.
24.	Centers for Disease Control and Prevention. The changing organization of work and the safety and health of working people: knowledge gaps and research directions. (2002-05-09)[2016-07-01]. https://www.cdc.gov/niosh/updates/workorgup.html.
25.	秦晓强, 尹文强, 黄冬梅. 医院暴力事件网络舆情的社会心理学分析与启示. 中国医学伦理学, 2015, 28(1): 21-25.
26.	Moylan LB, Cullinan M. Frequency of assault and severity of injury of psychiatric nurses in relation to the nurses’ decision to restrain. J Psychiatr Ment Health Nurs, 2011, 18(6): 526-534.
27.	陈祖辉, 陈清, 王声湧. 护士工作场所暴力流行病学研究. 中华疾病控制杂志, 2009, 13(2): 157-159.
28.	Wu S, Lin S, Li H, et al. A study on workplace violence and its effect on quality of life among medical professionals in China. Arch Environ Occup Health, 2014, 69(2): 81-88.
29.	Gates DM, Gillespie GL, Succop P. Violence against nurses and its impact on stress and productivity. Nurs Econ, 2011, 29(2): 59-66, quiz 67.
30.	Shiao JS, Tseng Y, Hsieh YT, et al. Assaults against nurses of general and psychiatric hospitals in Taiwan. Int Arch Occup Environ Health, 2010, 83(7): 823-832.
31.	卫娟, 霍月红, 贾仙林. 工作场所暴力对护士心理影响的调查研究. 中华全科医学, 2012, 10(3): 415, 445.
32.	徐莲英, 唐荣兰. 工作场所暴力对护士工作倦怠的影响及对策. 安徽卫生职业技术学院学报, 2009, 8(2): 106-108.
33.	Leiter MP. The truth about burnout: how organizations cause personal stress and what to do about it. Wiley: New York, 2008.
34.	Sato K, Wakabayashi T, Kiyoshi-Teo H, et al. Factors associated with nurses’ reporting of patients’ aggressive behavior: a cross-sectional survey. Int J Nurs Stud, 2013, 50(10): 1368-1376.
35.	Speroni KG, Fitch T, Dawson E, et al. Incidence and cost of nurse workplace violence perpetrated by hospital patients or patient visitors. J Emerg Nurs, 2014, 40(3): 218-228; quiz 295.
36.	Swain N, Gale C. A communication skills intervention for community healthcare workers reduces perceived patient aggression: a pretest-postest study. Int J Nurs Stud, 2014, 51(9): 1241-1245.
37.	Rodwell J, Demir D. Addressing workplace violence among nurses who care for the elderly. J Nurs Adm, 2014, 44(3): 152-157.
38.	Björkdahl A, Hansebo G, Palmstierna T. The influence of staff training on the violence prevention and management climate in psychiatric inpatient units. J Psychiatr Ment Health Nurs, 2013, 20(5): 396-404.

1. Beech B, Leather P. Workplace violence in the health acre sector: areview of staff training and integration of training evaluation models. Aggression and Violent Behavior, 2006(11): 27-43.
2. Jiao M, Ning N, Li Y, et al. Workplace violence against nurses in Chinese hospitals: a cross-sectional survey. BMJ Open, 2015, 5(3): e006719.
3. di Martino V. Workplace violence in the health sector. Country case studies Brazil, Bulgaria, Lebanon, Portugal, South Africa, Thailand and additional Australian study. Synthesis report. Geneva: International Labour Office, International Council of Nurses,World Health Organization and Public Services International. Joint Programme on Workplace Violence in the Health Sector, 2002.
4. 陈祖辉, 王声湧. 急诊科护士工作场所心理暴力的流行病学调查. 中华预防医学杂志, 2005, 39(1): 50.
5. 寇长贵, 李波, 宁宇, 等. 医院工作场所暴力流行病学特征分析. 中国公共卫生, 2006, 22(8): 964-965.
6. 王位琼, 谢文, 成守珍, 等. 护士工作场所暴力的现状调查与分析. 护理实践与研究, 2011, 8(2): 104-107.
7. 王位琼. 急诊科护士遭受工作场所暴力的现状及其相关因素研究. 广州: 中山大学, 2010.
8. 刘进, 祝筠, 张玉曼, 等. 儿科门诊护士遭受工作场所暴力现状及影响因素分析. 中国护理管理, 2013, 13(1): 40-43.
9. World Health Organization. New research shows workplace violence threatens health service. (2002-06-09)[2016-07-01]. http://www.who.int/mediacentre/news/releases/release37/en/.
10. Park M, Cho SH, Hong HJ. Prevalence and perpetrators of workplace violence by nursing unit and the relationship between violence and the perceived work environment. J Nurs Scholarsh, 2015, 47(1): 87-95.
11. 张艳君, 余婷, 胡爱玲, 等. 广州市急诊护士遭受工作场所暴力现状. 临床医学工程, 2012, 19(11): 2045-2047.
12. 于洋. 面对" 医闹及暴力伤医”现象的法律思考. 哈尔滨医药, 2014, 34(3): 171, 173.
13. 黄李双, 杨筱多, 施珍妮. 护士工作场所暴力危险因素的研究进展. 中国误诊学杂志, 2010, 10(8): 1787-1789.
14. 张春英. 急诊科护士遭受工作场所暴力伤害的调查分析. 内蒙古医学杂志, 2014, 46(10): 1212-1214.
15. Skarbek AJ, Johnson S, Dawson CM. A phenomenological study of nurse manager interventions related to workplace bullying. J Nurs Adm, 2015, 45(10): 492-497.
16. 陈祖辉, 林锦绒, 孙上云. 儿科护士遭受工作场所暴力流行病学特征分析. 现代预防医学, 2011, 38(10): 1810-1811.
17. 田桂元, 朱仁英, 李勇, 等. 浅谈医护人员遭受暴力现象的相关因素及对策. 中国药物经济学, 2013(2): 114-116.
18. AbuAlRub RF, Al Khawaldeh AT. Workplace physical violence among hospital nurses and physicians in underserved areas in Jordan. J Clin Nurs, 2014, 23(13-14): 1937-1947.
19. 田凌云, 李映兰. 护士工作场所暴力现状与对策研究进展. 护理学杂志, 2012, 27(6): 89-91.
20. 赵丽敏, 潘红英, 邵圣文. 急诊护士遭受工作场所暴力的原因及其影响因素研究现状. 中国护理管理, 2013, 13(10): 96-98.
21. 潘菲, 韩学美.综合性医院急诊科护士遭受工作场所暴力的调查. 解放军护理杂志, 2011, 28(10B): 7-9.
22. 闫俊辉, 侯晶, 林汉群, 等. 深圳市 3 家综合医院护士遭受医院工作场所暴力及其影响因素分析. 护理学报, 2012, 19(15): 4-8.
23. Gillespie GL, Gates DM, Miller M, et al. Workplace violence in healthcare settings: risk factors and protective strategies. Rehabil Nurs, 2010, 35(5): 177-184.
24. Centers for Disease Control and Prevention. The changing organization of work and the safety and health of working people: knowledge gaps and research directions. (2002-05-09)[2016-07-01]. https://www.cdc.gov/niosh/updates/workorgup.html.
25. 秦晓强, 尹文强, 黄冬梅. 医院暴力事件网络舆情的社会心理学分析与启示. 中国医学伦理学, 2015, 28(1): 21-25.
26. Moylan LB, Cullinan M. Frequency of assault and severity of injury of psychiatric nurses in relation to the nurses’ decision to restrain. J Psychiatr Ment Health Nurs, 2011, 18(6): 526-534.
27. 陈祖辉, 陈清, 王声湧. 护士工作场所暴力流行病学研究. 中华疾病控制杂志, 2009, 13(2): 157-159.
28. Wu S, Lin S, Li H, et al. A study on workplace violence and its effect on quality of life among medical professionals in China. Arch Environ Occup Health, 2014, 69(2): 81-88.
29. Gates DM, Gillespie GL, Succop P. Violence against nurses and its impact on stress and productivity. Nurs Econ, 2011, 29(2): 59-66, quiz 67.
30. Shiao JS, Tseng Y, Hsieh YT, et al. Assaults against nurses of general and psychiatric hospitals in Taiwan. Int Arch Occup Environ Health, 2010, 83(7): 823-832.
31. 卫娟, 霍月红, 贾仙林. 工作场所暴力对护士心理影响的调查研究. 中华全科医学, 2012, 10(3): 415, 445.
32. 徐莲英, 唐荣兰. 工作场所暴力对护士工作倦怠的影响及对策. 安徽卫生职业技术学院学报, 2009, 8(2): 106-108.
33. Leiter MP. The truth about burnout: how organizations cause personal stress and what to do about it. Wiley: New York, 2008.
34. Sato K, Wakabayashi T, Kiyoshi-Teo H, et al. Factors associated with nurses’ reporting of patients’ aggressive behavior: a cross-sectional survey. Int J Nurs Stud, 2013, 50(10): 1368-1376.
35. Speroni KG, Fitch T, Dawson E, et al. Incidence and cost of nurse workplace violence perpetrated by hospital patients or patient visitors. J Emerg Nurs, 2014, 40(3): 218-228; quiz 295.
36. Swain N, Gale C. A communication skills intervention for community healthcare workers reduces perceived patient aggression: a pretest-postest study. Int J Nurs Stud, 2014, 51(9): 1241-1245.
37. Rodwell J, Demir D. Addressing workplace violence among nurses who care for the elderly. J Nurs Adm, 2014, 44(3): 152-157.
38. Björkdahl A, Hansebo G, Palmstierna T. The influence of staff training on the violence prevention and management climate in psychiatric inpatient units. J Psychiatr Ment Health Nurs, 2013, 20(5): 396-404.

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护理人员工作场所暴力研究综述

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