YANG Xiaorong , SHEN Wenwu , ZHAO Qiuyan , HE Xiaoli
  • Outpatient Department, West China Hospital, Sichuan University, Chengdu, Sichuan 610041, P. R. China;
SHEN Wenwu, Email: wenwu_shen@163.com
Large hospitals; Outpatient navigation service system; Patients’ satisfaction
10.7507/1002-0179.201612174
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Objective  To optimize the environment of outpatient clinics in large hospitals, facilitate the patients’ visits and improve the comprehensive management level. Methods  From September to November 2015, 2 hospitals in each part of a provincial city (middle, east, west, north and south), a total of 10 hospitals were chosed by convenient sampling method. The forms, types and distribution of outpatient navigation service system were investigated and analyzed by using a self-designed questionnaire. Results  There were a total of 14 forms of counseling-guide services in the 10 hospitals. Just 1 hospital provided all the 14 forms of counseling-guide services, and 2 hospitals provided 13 forms of counseling-guide services, which were relatively complete. While the other 7 large hospitals provided only 4 to 6 forms of counseling-guide services, which were relatively simple. Conclusion  Qualified outpatient navigation service system can help patients to receive more effective treatment, optimize the environment, highlighting the modern hospital humanistic service and the concept of intelligent service and scientific management.

Citation： YANG Xiaorong, SHEN Wenwu, ZHAO Qiuyan, HE Xiaoli. The analysis of outpatient navigation service system in large hospitals. West China Medical Journal, 2017, 32(9): 1433-1437. doi: 10.7507/1002-0179.201612174 Copy

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