Development for day surgery patient satisfaction evaluation scale_West China Medical Journal

Authors：

WANG Yanji ¹ , LIU Yang ² ,  LUO Hongmei ¹ , DAI Yang ³

1. Department of Ophthalmology, West China Hospital, Sichuan University / West China School of Nursing, Sichuan University, Chengdu, Sichuan 610041, P. R. China;
2. Day Surgery Center, West China Hospital, Sichuan University, Chengdu, Sichuan 610041, P. R. China;
3. Day Surgery Center, West China Hospital, Sichuan University / West China School of Nursing, Sichuan University, Chengdu, Sichuan 610041, P. R. China;

Corresponding author：

LUO Hongmei, Email: 401690191@qq.com

Keywords：

Day surgery; Satisfaction evaluation; Reliability and validity test

DOI：

10.7507/1002-0179.202007351

Video：

Export PDF Favorites Scan Get Citation

Abstract Full text Figures/Tables Video References Cited by

Objective To develop a patient satisfaction evaluation scale for day surgery and test its reliability and validity, so as to provide a scientific and effective tool for day surgery patient satisfaction assessment.Methods The literature review method was used to form an entry pool, and the initial version of the scale was formed in conjunction with the expert review method. And then a preliminary survey was conducted to obtain the tentative version of the scale. Finally, 290 day surgery patients discharged between June 15th and July 15th, 2019 were selected to accomplish a survey to check the reliability and validity of the scale.Results Finally, a day surgery patient satisfaction evaluation scale was formed, containing 3 stages (pre-hospital, hospitalization, and postdischarge follow-up), 3 dimensions (medical staff evaluation, medical service evaluation, and environment and process evaluation), and 40 items. After the formal survey, the overall Cronbach’s α coefficient of the scale was 0.980, the Spearman-Brown coefficient was 0.933, the Guttman’s half-coefficient was 0.932, and the content validity was 0.87-1.00.Conclusion The day surgery patient satisfaction evaluation scale was proven good reliability and validity, which can be used as a measurement tool for day surgery patients and applied to clinical practice.

Citation： WANG Yanji, LIU Yang, LUO Hongmei, DAI Yang. Development for day surgery patient satisfaction evaluation scale. West China Medical Journal, 2021, 36(2): 225-229. doi: 10.7507/1002-0179.202007351 Copy

1.	王硕, 张扬, 刘雪松, 等. 基于ACSI模型的医院病人满意度评价框架构建. 医学与社会, 2013, 26(4): 24-25, 40.
2.	赵大仁, 张挥武, 曹勍, 等. 三级公立医院绩效考核内涵与思考. 卫生经济研究, 2019, 36(9): 33-34, 37.
3.	谷波, 成翼娟, 张骏. 住院病人护理满意度量表的研制. 中国护理管理, 2006, 6(10): 17-19.
4.	徐剑鸥, 顾则娟, 陈丽, 等. 住院患者满意和体验监测量表的研制. 中国护理管理, 2011, 11(12): 32-35.
5.	Langemo DK, Anderson J, Volden CM. Nursing quality outcome indicators. The North Dakota Study. J Nurs Adm, 2002, 32(2): 98-105.
6.	Lynn MR. Determination and quantification of content validity. Nurs Res, 1986, 35(6): 382-385.
7.	武小悦, 刘琦. 应用统计学. 长沙: 国防科技大学出版社, 2009: 389-397.
8.	刘小丽, 戴龙, 陈波, 等. 糖尿病患者自我管理知识、态度、行为评价量表的效度与信度评价. 中华预防医学杂志, 2016, 50(1): 56-60.
9.	向御婷, 熊莉娟, 何嘉, 等. 护士个人-组织契合评估量表的编制及信效度检验. 护理学杂志, 2019, 34(20): 48-51.
10.	白雪, 马洪升, 罗利. 中外日间手术发展对比研究及展望. 中国医院管理, 2014, 34(5): 35-37.
11.	殷宇, 戴燕. 日间手术病房预约处爽约原因分析及对策. 华西医学, 2016, 31(4): 624-625.
12.	戴燕, 张雨晨, 马洪升, 等. 日间手术模式接受意愿及满意度调查分析. 华西医学, 2016, 31(4): 639-641.
13.	谭华伟, 陈菲, 张培林, 等. 重庆市民营医院住院患者就医体验及其影响因素分析. 上海交通大学学报(医学版), 2015, 35(7): 1056-1061.
14.	马倩, 肖锦铖. 合肥地区县级公立医院住院患者就医体验影响因素研究. 南京医科大学学报(社会科学版), 2020, 20(3): 225-230.
15.	陈亚玲, 莫洋, 谭亮, 等. 综合性医院日间手术中心的建设和运营管理. 华西医学, 2019, 34(2): 127-132.

1. 王硕, 张扬, 刘雪松, 等. 基于ACSI模型的医院病人满意度评价框架构建. 医学与社会, 2013, 26(4): 24-25, 40.
2. 赵大仁, 张挥武, 曹勍, 等. 三级公立医院绩效考核内涵与思考. 卫生经济研究, 2019, 36(9): 33-34, 37.
3. 谷波, 成翼娟, 张骏. 住院病人护理满意度量表的研制. 中国护理管理, 2006, 6(10): 17-19.
4. 徐剑鸥, 顾则娟, 陈丽, 等. 住院患者满意和体验监测量表的研制. 中国护理管理, 2011, 11(12): 32-35.
5. Langemo DK, Anderson J, Volden CM. Nursing quality outcome indicators. The North Dakota Study. J Nurs Adm, 2002, 32(2): 98-105.
6. Lynn MR. Determination and quantification of content validity. Nurs Res, 1986, 35(6): 382-385.
7. 武小悦, 刘琦. 应用统计学. 长沙: 国防科技大学出版社, 2009: 389-397.
8. 刘小丽, 戴龙, 陈波, 等. 糖尿病患者自我管理知识、态度、行为评价量表的效度与信度评价. 中华预防医学杂志, 2016, 50(1): 56-60.
9. 向御婷, 熊莉娟, 何嘉, 等. 护士个人-组织契合评估量表的编制及信效度检验. 护理学杂志, 2019, 34(20): 48-51.
10. 白雪, 马洪升, 罗利. 中外日间手术发展对比研究及展望. 中国医院管理, 2014, 34(5): 35-37.
11. 殷宇, 戴燕. 日间手术病房预约处爽约原因分析及对策. 华西医学, 2016, 31(4): 624-625.
12. 戴燕, 张雨晨, 马洪升, 等. 日间手术模式接受意愿及满意度调查分析. 华西医学, 2016, 31(4): 639-641.
13. 谭华伟, 陈菲, 张培林, 等. 重庆市民营医院住院患者就医体验及其影响因素分析. 上海交通大学学报(医学版), 2015, 35(7): 1056-1061.
14. 马倩, 肖锦铖. 合肥地区县级公立医院住院患者就医体验影响因素研究. 南京医科大学学报(社会科学版), 2020, 20(3): 225-230.
15. 陈亚玲, 莫洋, 谭亮, 等. 综合性医院日间手术中心的建设和运营管理. 华西医学, 2019, 34(2): 127-132.

West China Medical Journal

Development for day surgery patient satisfaction evaluation scale

Abstract Full text Figures/Tables Video References Cited by

Previous Article

Next Article

Format

Content