Literature analysis of application of visual management in medical service management abroad_West China Medical Journal

Authors：

ZHENG Gang ¹ ,  XIA Ping ^2,3 ,  ZHAI Lixiang ⁴

1. School of Public Health and Management, Guangzhou University of Chinese Medicine, Guangzhou, Guangdong 510006, P. R. China;
2. Patient Service Centre, the Second Affiliated Hospital of Guangzhou University of Chinese Medicine / Guangdong Provincial Hospital of Chinese Medicine, Guangzhou, Guangdong 510120, P. R. China;
3. Department of Hospital Management, School of Public Health and Management, Guangzhou University of Chinese Medicine, Guangzhou, Guangdong 510006, P. R. China;
4. The Second Affiliated Hospital of Guangzhou University of Chinese Medicine / Guangdong Provincial Hospital of Chinese Medicine, Guangzhou, Guangdong 510120, P. R. China;

Corresponding author：

XIA Ping, Email: xiaping1976@163.com; ZHAI Lixiang, Email: zhai3071@qq.com

Keywords：

Lean; Visual management; Hospital management

DOI：

10.7507/1002-0179.202010157

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Objective To analyze the application of visual management in foreign medical service management, and to provide a reference for lean medical management practice in China.Methods Using “visual management” and “visual tool” as the search terms, we searched PubMed, Web of Science, Springer Link, ScienceDirect, to retrieve relevant literature on the application of visual management tools to improve medical services in foreign countries. The number of published articles, journals, improvement objectives, measures and effects were analyzed descriptively.Results A total of 534 articles were retrieved. According to the inclusion and exclusion criteria, 7 articles were finally included, all of which were published in SCI journals, of which the number of articles in the United States was the highest (5 articles). Among the 7 included articles, 3 articles used face cards, 2 articles used whiteboards, 1 article used electronic Kanban, and 1 article used discharge “traffic lights”. Five articles studied the improvement of doctor-patient communication, and two studied the improvement of bed turnover rate. In the included articles, the contents of visualization mainly include the nursing goals of the inpatient, inspection plan, turnover, discharge plan, and the names and roles of medical staff.Conclusions Visual management tools have a significant effect on promoting doctor-patient communication and improving hospital bed turnover. The application of foreign visual management tools in wards is relatively mature, and used more in promoting doctor-patient communication. Visual management tools are constantly updated, and electronic tools may gradually become a trend in the future.

Citation： ZHENG Gang, XIA Ping, ZHAI Lixiang. Literature analysis of application of visual management in medical service management abroad. West China Medical Journal, 2020, 35(12): 1451-1455. doi: 10.7507/1002-0179.202010157 Copy

1.	杰弗瑞·莱克. 丰田模式: 精益制造的 14 项管理原则. 李芳龄, 译. 珍藏版. 北京: 机械工业出版社, 2016: 160-163.
2.	马克·格雷班. 精益医院: 世界最佳医院管理实践. 2 版. 张国萍, 译. 北京: 机械工业出版社, 2017: 113-116.
3.	邵菊香. 可视化管理在医院急诊室护理管理中的运用. 中医药管理杂志, 2017, 25(5): 63-65.
4.	夏萍, 翟理祥, 郭睎, 等. 精益思想在新型冠状病毒肺炎患者收治医院中的应用. 中国医院管理, 2020, 40(6): 18-20.
5.	Singh S, Fletcher KE, Pandl GJ, et al. It’s the writing on the wall: whiteboards improve inpatient satisfaction with provider communication. Am J Med Qual, 2011, 26(2): 127-131.
6.	Tan M, Hooper Evans K, Braddock CH 3rd, et al. Patient whiteboards to improve patient-centred care in the hospital. Postgrad Med J, 2013, 89(1056): 604-609.
7.	Simons Y, Caprio T, Furiasse N, et al. The impact of facecards on patients’ knowledge, satisfaction, trust, and agreement with hospital physicians: a pilot study. J Hosp Med, 2014, 9(3): 137-141.
8.	Unaka NI, White CM, Sucharew HJ, et al. Effect of a face sheet tool on medical team provider identification and family satisfaction. J Hosp Med, 2014, 9(3): 186-188.
9.	Brener MI, Epstein JA, Cho J, et al. Faces of all clinically engaged staff: a quality improvement project that enhances the hospitalised patient experience. Int J Clin Pract, 2016, 70(11): 923-929.
10.	O’Brien L, Bassham J, Lewis M. Whiteboards and discharge traffic lights: visual management in acute care. Aust Health Rev, 2015, 39(2): 160-164.
11.	Rolls D, Khanna S, Lloyd N, et al. Before-after evaluation of patient length of stay in a rehabilitation context following implementation of an electronic patient journey board. Int J Med Inform, 2020, 134: 104042.
12.	大野耐一. 大野耐一的现场管理. 崔柳, 译. 白金版. 北京: 机械工业出版社, 2016: 11-16.
13.	涂尚德, 罗杰A·杰勒德. 精益医疗. 余锋, 赵克强, 译. 北京: 机械工业出版社, 2012: 57-58.
14.	Speece J. Reducing the impact of same-day missed appointments. J Am Coll Radiol, 2019, 16(6): 824-829.
15.	Glegg SMN, Ryce A, Brownlee K. A visual management tool for program planning, project management and evaluation in paediatric health care. Eval Program Plann, 2019, 72: 16-23.

1. 杰弗瑞·莱克. 丰田模式: 精益制造的 14 项管理原则. 李芳龄, 译. 珍藏版. 北京: 机械工业出版社, 2016: 160-163.
2. 马克·格雷班. 精益医院: 世界最佳医院管理实践. 2 版. 张国萍, 译. 北京: 机械工业出版社, 2017: 113-116.
3. 邵菊香. 可视化管理在医院急诊室护理管理中的运用. 中医药管理杂志, 2017, 25(5): 63-65.
4. 夏萍, 翟理祥, 郭睎, 等. 精益思想在新型冠状病毒肺炎患者收治医院中的应用. 中国医院管理, 2020, 40(6): 18-20.
5. Singh S, Fletcher KE, Pandl GJ, et al. It’s the writing on the wall: whiteboards improve inpatient satisfaction with provider communication. Am J Med Qual, 2011, 26(2): 127-131.
6. Tan M, Hooper Evans K, Braddock CH 3rd, et al. Patient whiteboards to improve patient-centred care in the hospital. Postgrad Med J, 2013, 89(1056): 604-609.
7. Simons Y, Caprio T, Furiasse N, et al. The impact of facecards on patients’ knowledge, satisfaction, trust, and agreement with hospital physicians: a pilot study. J Hosp Med, 2014, 9(3): 137-141.
8. Unaka NI, White CM, Sucharew HJ, et al. Effect of a face sheet tool on medical team provider identification and family satisfaction. J Hosp Med, 2014, 9(3): 186-188.
9. Brener MI, Epstein JA, Cho J, et al. Faces of all clinically engaged staff: a quality improvement project that enhances the hospitalised patient experience. Int J Clin Pract, 2016, 70(11): 923-929.
10. O’Brien L, Bassham J, Lewis M. Whiteboards and discharge traffic lights: visual management in acute care. Aust Health Rev, 2015, 39(2): 160-164.
11. Rolls D, Khanna S, Lloyd N, et al. Before-after evaluation of patient length of stay in a rehabilitation context following implementation of an electronic patient journey board. Int J Med Inform, 2020, 134: 104042.
12. 大野耐一. 大野耐一的现场管理. 崔柳, 译. 白金版. 北京: 机械工业出版社, 2016: 11-16.
13. 涂尚德, 罗杰A·杰勒德. 精益医疗. 余锋, 赵克强, 译. 北京: 机械工业出版社, 2012: 57-58.
14. Speece J. Reducing the impact of same-day missed appointments. J Am Coll Radiol, 2019, 16(6): 824-829.
15. Glegg SMN, Ryce A, Brownlee K. A visual management tool for program planning, project management and evaluation in paediatric health care. Eval Program Plann, 2019, 72: 16-23.

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