• Department of Geriatrics, West China Hospital, Sichuan University, Chengdu, Sichuan 610041, P. R. China;
ZHANG Xuemei, Email: gaolangli@126.com
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【摘要】 目的  探讨优质护理活动中应用风险管理措施提高住院老年患者安全的作用和意义。 方法  对2010年2月-2011年3月开展优质护理活动实施风险管理后,其老年住院患者安全事件预防控制情况进行回顾分析。 结果  应用风险管理措施后老年住院患者的护理不良事件发生减少,患者对护理工作的满意度提高。 结论  加强风险管理有助于保障患者安全,提高患者满意度,构建和谐护患关系。
【Abstract】 Objective  To investigate the role and the effect of risk management in good care service on the safety of elder in-patients. Methods  From February 2010 to March 2011, the risk management was carried out during applying good care service. The prevention and control of the poor nursing events for the elder in-patients were retrospectively analyzed. Results  The poor nursing events for the elder in-patients decreased obviously after the application of risk management, and the patients were pleased with the service of nurses. Conclusion  Risk management is conducive to prove the safety of the in-patients, improve the degree of satisfaction of the patients, and make the harmonious relations between the nurses and the patients.

Citation: GAO LANGli,ZHANG Xuemei. Applying Good Care Service via Risk Management to Improve the Safety of Elder In-patients. West China Medical Journal, 2011, 26(10): 1554-1556. doi: Copy