目的 通过应用数据包络分析（DEA）方法对医院科室运营效率进行评价，分析DEA方法在医院临床科室相对效率评价中的价值。 方法 采用聚类分析等确定投入产出指标，采用DEA方法中C2R和BC2模型对2004年1月－2008年12月各科室相对效率进行评价和分析。 结果 70个被评价单元中有41个被评价单元的总体有效值为1，属于相对有效单元；29个被评价单元的C2R模型总体有效值＜1，属于相对无效单元。 结论 DEA方法适用临床科室相对效率评价多投入、多产出的特点，能够有效识别被评价单位中的无效单元，并且对于投入产出值能够指明导致无效的方向和需调整的程度，指导相关管理部门对科室的调整和资源投入方向。
ObjectiveTo evaluate the operation status of the clinical departments of a hospital through the establishment of the evaluation index system and comprehensive evaluation model.MethodsThe data on workload, service difficulty, service efficiency, health economics and other related indicators of the clinical departments of a hospital from January to June 2018 were collected. The comprehensive evaluation model was constructed by comprehensive scoring method. The data of each index were centralized, then the comprehensive evaluation model of clinical departments was established and the scores were calculated by weighted summation. Microsoft Excel 2010 and SPSS 17.0 software were used for data processing.ResultsThere were certain differences in comprehensive scores and detailed indicators among different clinical departments. Ranked by comprehensive scores, the top three surgical departments were Department of Thoracic Surgery (1.45), Department of Breast Surgery (1.32), and Department of Vascular Surgery (1.22), and the top three internal departments were Department of Oncology (5.76), Department of Cardiology (3.47), and Department of Hematology (3.41).ConclusionsIn general, there are some differences in the operating conditions among different departments. There are also differences in the detailed indicators among different departments. The results can be used to find out problems and gaps, and finally improve the operation of the departments.