west china medical publishers
Author
  • Title
  • Author
  • Keyword
  • Abstract
Advance search
Advance search

Search

find Author "苟悦" 5 results
  • 某三级甲等医院门诊职工满意度调查及对策探讨

    目的 了解门诊部在职职工的满意度情况,为增进医院整体服务质量提出依据与对策。 方法 采用自制调查问卷《门诊部职工满意度调查问卷》,以不记名问卷调查形式,对 2015 年 1 月门诊部 210 名在职职工进行满意度调查。 结果 共发放问卷 210 份,收回 174 份,有效回收率 82.8%。门诊部职工总体满意度较高(85.43%),其中对关心和培养方面的满意度最高(88.66%),而对保护与保障方面的满意度最低(79.08%)。 结论 针对职工提出的意见,建议医院管理者合理改善工作环境和工作强度,优化绩效收入,关注职工心理健康,保障职工人身安全,提高职工满意度,从而提升医院整体服务质量。

    Release date:2017-07-21 03:43 Export PDF Favorites Scan
  • 风湿免疫科门诊实施诊区预约模式的探讨

    【摘要】 目的 通过对风湿免疫科预约挂号模式及工作流程的分析,阐述此模式实施的优势及意义。 方法 利用信息技术,优化挂号流程,实现当时预约,当即取号,对症择医,多科疾病同一预约的方法。 结果 诊区预约模式不仅缓解了风湿免疫科挂号困难,就诊繁琐的问题,而且弥补了原有预约模式易挂错号和易失约的不足。 结论 诊区预约服务模式可有效地提升医疗服务质量,患者满意度高,可推广应用。

    Release date:2016-09-08 09:24 Export PDF Favorites Scan
  • 就诊指导对心血管外科门诊护患纠纷发生率的影响

    目的讨论有效就诊指导对减少心血管外科门诊护患纠纷的效果。 方法将复诊≥2次的心血管外科术后患者按医院门诊就诊系统时间顺序进行分组,将2013年2月1日-6月30日的患者纳入对照组,2013年7月1日-11月30日的患者纳入试验组,各7 700例。就诊前后对试验组实施有效的就诊指导,包括询问病情、介绍医生及坐诊时间、指导预约手术及复诊号源;对照组则按常规予以指导,分析比较两组护患纠纷发生率。 结果试验组护患纠纷的发生率为0.013%,较对照组0.156%明显降低,差异有统计学意义(P=0.002)。 结论在就诊前后对心血管外科患者实施有效就诊指导,可减少护患矛盾的发生,使患者愉快、满意、守秩序地完成就诊。

    Release date: Export PDF Favorites Scan
  • 大型综合医院门诊设立初诊患者服务区的探讨

    目的为满足初诊患者当日就诊的需求,实现科学分诊,进一步完善大型综合医院分层级医疗制度,提高初诊患者满意度。 方法采用自行设计的《华西医院门诊患者就医情况调查问卷》对2012年3月1日-31日于四川大学华西医院门诊部就诊的1 106例初诊患者及2014年7月1日-31日门诊就诊的500例初诊患者进行问卷调查,收集其一般基本情况,候诊等候时间,满意度情况,采用χ2检验探讨设置初诊患者服务区前后患者候诊等候情况及满意度情况。 结果设置初诊患者服务区前后问卷调查的门诊初诊患者在性别、年龄、文化程度分布上无统计学意义(P>0.05),具有可比性。初诊患者候诊等候时间在设置初诊患者服务区前后差异有统计学意义(χ2=118.93,P<0.001),其中2014年7月门诊初诊患者候诊等候时间≥60 min占较小比例,为28.0%。初诊患者满意度在设置初诊患者服务区前后差异有统计学意义(χ2=312.99,P<0.001),其中2014年7月门诊初诊患者满意度占较大比例,为98.0%。 结论设立门诊初诊患者服务区,缩短患者候诊等候时间,初诊患者就诊满意率上升,故创新初诊门诊服务区之举可行,值得推广。

    Release date:2016-11-23 05:46 Export PDF Favorites Scan
  • Rapid and accurate measurement of body temperature in dense population during coronavirus disease 2019 pandemic

    ObjectiveTo study the method of rapid and accurate measurement of body temperature in dense population during the coronavirus disease 2019 pandemic.MethodsFrom January 27th to February 8th, 2020, subjects were respectively measured with two kinds of non-contact infrared thermometers (blue thermometer and red one) to measure the temperature of forehead, neck, and inner side of forearm under the conditions of 4–6℃ (n=152), 7–10℃ (n=103), and 11–25℃ (n=209), while the temperature of axillary was measured with mercury thermometer under the same conditions. Taking the mercury thermometer temperature as the gold standard, the measurement results with non-contact infrared thermometers were compared.ResultsAt 7–10℃, there was no statistical difference among the forehead temperatures measured by the two non-contact infrared thermometers and the axillary temperature (P>0.05); there was no difference among the temperature measured by blue thermometer on forehead, neck, and inner side of forearm (P>0.05); no difference was found between the temperature measured by the red thermometer on forehead and inner side of forearm (P>0.05), while there was statistical difference between the temperatures measured by the red thermometer on forehead and neck (P<0.05). Under the environment of 11−25℃, there was no statistical difference among the forehead temperatures measured by the two infrared thermometers and the axillary temperature (P>0.05); the difference between the temperatures of forehead and inner side of forearm measured by the blue thermometer was statistically significant (P<0.05), while no difference appeared between the forehead and neck temperatures measured by the blue thermometer (P>0.05); there was no statistical difference among the temperatures of three body regions mentioned above measured by the red thermometer (P>0.05). According to the manual, the allowable fluctuation range of the blue thermometer was 0.3℃, and that of the red one was 0.2℃. The mean differences in measured values between different measured sites of the two products were within the allowable fluctuation range. Therefore, the differences had no clinical significance in the environment of 7–25℃. Under the environment of 4–6℃, the detection rate of blue thermometer was 2.2% and that of the red one was 19.1%.ConclusionsThere is no clinical difference between the temperature measured by mercury thermometer and the temperature measured by temperature guns at 7–10 or 11–25℃, so temperature guns can be widely used. In order to maintain the maximum distance between the measuring and the measured persons and reduce the infection risk, it is recommended to choose the inner forearm for temperature measurement. Under the environment of ambient temperature 4–6℃, the detection rate of non-contact electronic temperature gun is low, requiring taking thermal measures for the instrument.

    Release date:2020-05-26 02:34 Export PDF Favorites Scan
1 pages Previous 1 Next

Format

Content