During the medical rescue after the Wenchuan earthquake, in order to prevent hospital environmental pollution and cross infection, the nosocomial infection control committee of West China Hospital of Sichuan University immediately initiated the emergency response plan, improved the triage system, and organized multi-disciplinary infection control groups to improve the triage of the wounded and the infection control of the emergency department. At the same time, we regulated the individual behavior of healthcare professionals and took appropriate measures for personnel protection so as to ensure the safety of both the wounded and healthcare professionals.
ObjectiveTo explore the application of pre-examination and triage service for outpatients in large general hospitals to improve the quality of service and increase the satisfaction of the patients. MethodsBy using convenience sampling, the outpatients from four third-class A level hospitals were investigated with self-designed questionnaire between July and August, 2013. The patients were differentiated according to the frequency of visiting doctors; the first and subsequent visit being the variables, the rank-sum test was used to investigate the demand and satisficing of the pre-examination and triage service in the two kinds of outpatients in large general hospitals. ResultsThe satisficing of the pre-examination and triage service was high; the demand of the service was high in the first-visit patients with high satisficing. The difference in out-patient consultation between the two kinds of patients were significant. ConclusionPre-examination and triage service has a great guiding effect on outpatients in large general hospitals, and its availability is related to the type of the patients, awareness rate of the service and satisfaction to nurses.
Medical institutions, the last defense line for the medical treatment of coronavirus disease 2019, are crucial to avoid cross-infection in hospitals. And how to reasonably arrange patient visits and achieve early detection, early reporting, early isolation, and early treatment of patients with coronavirus disease 2019 and suspected cases at the same time is an important proposition. After the outbreak of coronavirus disease 2019, West China Hospital of Sichuan University continued to supplement and improve implementation details based on the three-level pre-examination and triage of infectious diseases, and established a three-level pre-inspection and triage management mechanism more suitable for coronavirus disease 2019, and successfully applied it. This article introduces the process and results of this outpatient three-level pre-examination and triage management optimization practice, aiming to provide an experience reference for the outpatient three-level pre-examination and triage in medical institutions.