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find Author "谭明英" 8 results
  • Investigation Report of Psychological and Behavioral Status of West China Hospital Outpatients after the Wenchuan Earthquake

    Objective To investigate the changes in terms of knowledge, attitudes, behavior, and mental status in hospital outpatients after the Wenchuan earthquake so as to provide more convenient and efficient outpatient services for patients from the disaster areas. Method A self- designed questionnaire was used to survey the outpatients in West China Hospital. Data analysis was performed with SPSS 13.0 software. Result The duration of earthquake feeling was correlated with age, gender, family address, disaster experience, and casualties of relatives and friends. Sleep quality after the earthquake was also significantly correlated with age, gender, family address, disaster experience, casualties of relatives and friends, and the duration of eartqhauke feeling. Seeking medical treatment after the earthquake was associated with the availability of medical insurance. Knowledge about post-quake epidemics was correlated with the responders’ educational background. Conclusion Stress response is related to age and disaster experience. Many factors may effect the development, extent, and duration of people’s stress response. People became more aware of risk after the quake and had a b demand for post-disaster psychological counseling.

    Release date:2016-09-07 02:11 Export PDF Favorites Scan
  • 门诊患者不同就诊时段需求特点及对策

    【摘要】 门诊患者就诊需经过挂号前期、候诊期、就诊期及就诊后期等阶段,不同的就诊时段患者有不同的需求特点。根据患者的需求特点采取相应的措施,帮助其在最短的时间内顺利就医,减轻患者在就诊过程中的等待时间和不良情绪,提高疗服务质量。

    Release date:2016-09-08 09:27 Export PDF Favorites Scan
  • 医院志愿者队伍建设的探讨

    医院志愿者队伍是医院体制外自主管理的群体,作为医院与患者之间的第三部门,弥补了医院在制度、管理和医疗活动中的一些不足。在维护就医秩序、优化就医环境、密切医患关系、为患者排忧解难等方面,起到了重要作用。结合我院门诊志愿者服务队伍的建设和活动,探讨了医院志愿服务组织的建设和管理。

    Release date:2016-09-08 10:00 Export PDF Favorites Scan
  • 医院志愿服务组织建设与管理

    四川大学华西医院于2007年通过招募有医学和社会学背景的志愿者组建了华西医院志愿者服务中心,在门诊部设立志愿者服务台六个,为就诊患者提供分诊、导诊、咨询、排忧解难等公益性服务。通过社会调查、专题调研,以第三部门的视角弥补了医院管理、医院制度和医疗活动中的不足。在维护就诊秩序,密切医患关系中发挥了重要作用。本文结合实际介绍了该院志愿者服务组织的建立、培训、管理的经验,同时从理论上探讨了建立医院志愿者服务组织的必要性、定位、对象、策略,对医院志愿者服务组织的发展提出了中肯的建议,阐述了医院志愿者服务组织特色,具有积极的现实指导意义。

    Release date:2016-09-08 10:01 Export PDF Favorites Scan
  • 构建重大阳性结果患者就诊快速通道的探讨

    为使经四川大学华西医院病理检查后临床确诊的肿瘤患者得到早期、规范治疗,华西医院门诊与医技科室联系,确立各部门的职责与分工,于2013年2月建立了重大阳性结果患者就诊快速通道。即当病理检查结果为恶性肿瘤的阳性患者时,主动将这类患者分流出来,并引导患者到指定地点,经门诊专人负责联系相应科室的专家号源优先安排复诊或联系会诊,为患者尽快确定治疗方案。通过近1年的实践,有效满足了门诊重大阳性结果患者就诊的需求,医院内团队协作更加密切,收到了预期的效果,值得推广。

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  • Research on Pre-examination and Triage Service for Outpatients in Large General Hospitals

    ObjectiveTo explore the application of pre-examination and triage service for outpatients in large general hospitals to improve the quality of service and increase the satisfaction of the patients. MethodsBy using convenience sampling, the outpatients from four third-class A level hospitals were investigated with self-designed questionnaire between July and August, 2013. The patients were differentiated according to the frequency of visiting doctors; the first and subsequent visit being the variables, the rank-sum test was used to investigate the demand and satisficing of the pre-examination and triage service in the two kinds of outpatients in large general hospitals. ResultsThe satisficing of the pre-examination and triage service was high; the demand of the service was high in the first-visit patients with high satisficing. The difference in out-patient consultation between the two kinds of patients were significant. ConclusionPre-examination and triage service has a great guiding effect on outpatients in large general hospitals, and its availability is related to the type of the patients, awareness rate of the service and satisfaction to nurses.

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  • Analysis of service mode of Internet hospital in China

    With the increasing demand for medical and health services in China, Internet hospitals have emerged, which can provide the public with diversified health services from multiple levels and dimensions. Based on the Internet hospital policies issued, this article sorts out and summarizes the information of Internet hospitals publicly reported in China, compares and analyzes the classification characteristics and similarities and differences of the two major service models of Internet hospitals, which are the second-named entity medical institutions, and Internet hospitals independently established by medical institutions, puts forward suggestions on how to improve the service model of Internet hospitals, and reveals the challenges faced by Internet hospitals. It aims to provide a reference for the promotion and development of Internet hospitals in China in the future.

    Release date:2021-01-26 04:34 Export PDF Favorites Scan
  • 大型综合医院门诊设立初诊患者服务区的探讨

    目的为满足初诊患者当日就诊的需求,实现科学分诊,进一步完善大型综合医院分层级医疗制度,提高初诊患者满意度。 方法采用自行设计的《华西医院门诊患者就医情况调查问卷》对2012年3月1日-31日于四川大学华西医院门诊部就诊的1 106例初诊患者及2014年7月1日-31日门诊就诊的500例初诊患者进行问卷调查,收集其一般基本情况,候诊等候时间,满意度情况,采用χ2检验探讨设置初诊患者服务区前后患者候诊等候情况及满意度情况。 结果设置初诊患者服务区前后问卷调查的门诊初诊患者在性别、年龄、文化程度分布上无统计学意义(P>0.05),具有可比性。初诊患者候诊等候时间在设置初诊患者服务区前后差异有统计学意义(χ2=118.93,P<0.001),其中2014年7月门诊初诊患者候诊等候时间≥60 min占较小比例,为28.0%。初诊患者满意度在设置初诊患者服务区前后差异有统计学意义(χ2=312.99,P<0.001),其中2014年7月门诊初诊患者满意度占较大比例,为98.0%。 结论设立门诊初诊患者服务区,缩短患者候诊等候时间,初诊患者就诊满意率上升,故创新初诊门诊服务区之举可行,值得推广。

    Release date:2016-11-23 05:46 Export PDF Favorites Scan
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