Survey on satisfaction and emotional state of medical staff participating in online consultation of West China Internet Hospital during the COVID-19 epidemic_Chinese Journal of Clinical Thoracic and Cardiovascular Surgery

Authors：

LI Lei ¹ , ZHANG Jie ¹ , ZHU Peijia ² , ZHANG Longhao ³ ,  ZENG Guojun ⁴ ,  CHEN Lei ¹

1. Department of Clinical Research Management, West China Hospital, Sichuan University, Chengdu, 610041, P.R.China;
2. Department of Science and Technology, West China Hospital, Sichuan University, Chengdu, 610041, P.R.China;
3. Double First-class Construction Office, West China Hospital, Sichuan University, Chengdu, 610041, P.R.China;
4. Department of Vascular Surgery, West China Hospital, Sichuan University, Chengdu, 610041, P.R.China;

Corresponding author：

ZENG Guojun, Email: benesun@qq.com; CHEN Lei, Email: leilei_25@126.com

Keywords：

COVID-19 epidemic; online consultation; medical staff; job satisfaction; emotional state; investigation

DOI：

10.7507/1007-4848.202101015

Video：

Export PDF Favorites Scan Get Citation

Abstract Full text Figures/Tables Video References Cited by

Objective To investigate the job satisfaction, emotional state and related factors of medical staff participating in online consultation of West China Internet Hospital during the COVID-19 epidemic.Methods Through literature review and expert consultation (Delphi method), the questionnaire was developed, and the online consulting medical staff of West China Hospital of Sichuan University were invited to conduct the questionnaire survey from 26 January to 19 June 2020, and finally the statistical analysis was summarized.Results A total of 132 valid questionnaires were retrieved. Of the 132 subjects, 127 people (96.2%) expressed satisfaction or special satisfaction with the online consulting office format; 103 respondents (78.0%) said that online consulting did not affect or completely did not affect the work and life; 81 people (61.4%) consulted online more than 5 days a week, and 108 people (81.8%) worked within 2 hours a day; the vast majority (97.7%) of the research subjects were satisfied with the content of the training materials and the related support work of the coordination group. Only 29 (22.0%) of the study participants believed that the epidemic caused negative emotions, mainly due to the severity of the epidemic.Conclusion The online consulting medical staff are satisfied with the office form, training materials and coordination work group of the COVID-19 epidemic, and think that it does not affect their work and life. 22.0% of medical staff have negative emotions, and the severity of the epidemic is the main reason.

Citation： LI Lei, ZHANG Jie, ZHU Peijia, ZHANG Longhao, ZENG Guojun, CHEN Lei. Survey on satisfaction and emotional state of medical staff participating in online consultation of West China Internet Hospital during the COVID-19 epidemic. Chinese Journal of Clinical Thoracic and Cardiovascular Surgery, 2021, 28(10): 1172-1177. doi: 10.7507/1007-4848.202101015 Copy

1.	国家卫生健康委员会医政医管局. 关于印发新型冠状病毒肺炎诊疗方案(试行第八版)的通知. 2020. URL: http://www.gov.cn:8080/zhengce/zhengceku/2020-08/19/content_5535757.htm. Accessed on 2021-01-01.
2.	Zeng GJ, Feng HF, Zhao JC, et al. Post-trauma mental health problems cannot be ignored. Pak J Med Sci, 2012, 28(3): 567-569.
3.	Weiss DJ, Dawis RV, England GW, et al. Chief editor. Manual for the Minnesota Satisfaction Questionnaire. Minneapolis MN: The University of Minnesota Press,1967. 125.
4.	Hackman JR, Oldham GR. Motivation through the design of work: Test of a theory. Organ Behav Hum Perform, 1976, 16(2): 250-279.
5.	Shah MA, Chowdhury RI, al-Enezi N, Shah NM. Determinants of job satisfaction among selected care providers in Kuwait. J Allied Health, 2001, 30(2): 68-74.
6.	Muya M, Katsuyama K, Ozaki F, et al. Development of a scale measuring the job satisfaction of Japanese hospital nurses. Jpn J Nurs Sci, 2014, 11(3): 160-70.
7.	李艳丽, 尹文强, 黄冬梅, 等. 医生工作满意度与稳定性量表编制的构想. 中华医院管理杂志, 2006, 22(8): 541-543.
8.	童俐俐, 骆宏. 医务人员工作满意度研究分析. 中国医院管理, 2003, 23(5): 7-8.
9.	国家卫生健康委员会. 2003年8月16日非典型肺炎疫情通报. http://www.nhc.gov.cn/xcs/yqtb/202003/f2c83db9f73d4be5be0dc96af731813c.shtml. Accessed on 2021-01-01.
10.	国家卫生健康委员会. 截至3月8日24时新型冠状病毒肺炎疫情最新情况. URL: http://www.nhc.gov.cn/xcs/yqtb/202003/f2c83db9f73d4be5be0dc96af731813c.shtml. Accessed on 2021-01-01.
11.	World Health Organization. Statement on the second meeting of the International Health Regulations (2005) Emergency Committee regarding the outbreak of novel coronavirus (2019-nCoV). URL: https://www.who.int/news/item/30-01-2020-statement-on-the-second-meeting-of-the-international-health-regulations-(2005)-emergency-committee-regarding-the-outbreak-of-novel-coronavirus-(2019-ncov). Accessed on 2020-01-30.
12.	曾国军, 赵欣, 师庆科, 等. 主编. 新型冠状病毒疫情在线防控的华西模式. 成都: 四川科学技术出版社, 2020. 9-15.
13.	国际合作司. 中国-世界卫生组织新型冠状病毒肺炎联合专家考察组新闻发布会文字实录. URL: http://www.nhc.gov.cn/gjhzs/s3578/202002/1fa99f55972740f681d47cde0d1b2522.shtml. Accessed on 2021-01-01.
14.	张源慧, 唐龙, 蒋倩, 等. 紧急异地救援抗击新型冠状病毒肺炎的护士早期心理困扰调查. 护理学杂志, 2020, 35(5): 5-8.
15.	戴宁彬, 胡一河, 华钰洁, 等. 新冠疫情期间苏州医务人员心理健康状况及影响因素分析. 江苏预防医学, 2021, 32(1): 35-38.
16.	Liu S, Yang L, Zhang C, et al. Online mental health services in China during the COVID-19 outbreak. Lancet Psychiatry, 2020, 7(4): e17-e18.
17.	张宴萍, 褚连芳, 庄开岑, 等. 新冠肺炎疫情下医务人员压力、焦虑、抑郁状况及影响因素研究. 现代预防医学, 2021, 48(1): 38-43.
18.	顾希茜, 张坤贤, 王艺, 等. 新型冠状病毒肺炎疫情防控一线手术室护理人员职业紧张与负性情绪和睡眠质量的纵向研究. 职业与健康, 2020, 36(23): 3174-3180.
19.	张瑶, 张西京, 彭嘉熙, 等. 武汉抗新冠肺炎医务人员心理健康调查. 热带医学杂志, 2020, 20(10): 1371-1374.
20.	黄继峥, 韩明锋, 罗腾达, 等. 新型冠状病毒肺炎定点收治医院医务人员心理健康调查. 中华劳动卫生职业病杂志, 2020, 38(3): 192-195.
21.	Kang L, Ma S, Chen M, et al. Impact on mental health and perceptions of psychological care among medical and nursing staff in Wuhan during the 2019 novel coronavirus disease outbreak: A cross-sectional study. Brain Behav Immun, 2020, 87: 11-17.

1. 国家卫生健康委员会医政医管局. 关于印发新型冠状病毒肺炎诊疗方案(试行第八版)的通知. 2020. URL: http://www.gov.cn:8080/zhengce/zhengceku/2020-08/19/content_5535757.htm. Accessed on 2021-01-01.
2. Zeng GJ, Feng HF, Zhao JC, et al. Post-trauma mental health problems cannot be ignored. Pak J Med Sci, 2012, 28(3): 567-569.
3. Weiss DJ, Dawis RV, England GW, et al. Chief editor. Manual for the Minnesota Satisfaction Questionnaire. Minneapolis MN: The University of Minnesota Press,1967. 125.
4. Hackman JR, Oldham GR. Motivation through the design of work: Test of a theory. Organ Behav Hum Perform, 1976, 16(2): 250-279.
5. Shah MA, Chowdhury RI, al-Enezi N, Shah NM. Determinants of job satisfaction among selected care providers in Kuwait. J Allied Health, 2001, 30(2): 68-74.
6. Muya M, Katsuyama K, Ozaki F, et al. Development of a scale measuring the job satisfaction of Japanese hospital nurses. Jpn J Nurs Sci, 2014, 11(3): 160-70.
7. 李艳丽, 尹文强, 黄冬梅, 等. 医生工作满意度与稳定性量表编制的构想. 中华医院管理杂志, 2006, 22(8): 541-543.
8. 童俐俐, 骆宏. 医务人员工作满意度研究分析. 中国医院管理, 2003, 23(5): 7-8.
9. 国家卫生健康委员会. 2003年8月16日非典型肺炎疫情通报. http://www.nhc.gov.cn/xcs/yqtb/202003/f2c83db9f73d4be5be0dc96af731813c.shtml. Accessed on 2021-01-01.
10. 国家卫生健康委员会. 截至3月8日24时新型冠状病毒肺炎疫情最新情况. URL: http://www.nhc.gov.cn/xcs/yqtb/202003/f2c83db9f73d4be5be0dc96af731813c.shtml. Accessed on 2021-01-01.
11. World Health Organization. Statement on the second meeting of the International Health Regulations (2005) Emergency Committee regarding the outbreak of novel coronavirus (2019-nCoV). URL: https://www.who.int/news/item/30-01-2020-statement-on-the-second-meeting-of-the-international-health-regulations-(2005)-emergency-committee-regarding-the-outbreak-of-novel-coronavirus-(2019-ncov). Accessed on 2020-01-30.
12. 曾国军, 赵欣, 师庆科, 等. 主编. 新型冠状病毒疫情在线防控的华西模式. 成都: 四川科学技术出版社, 2020. 9-15.
13. 国际合作司. 中国-世界卫生组织新型冠状病毒肺炎联合专家考察组新闻发布会文字实录. URL: http://www.nhc.gov.cn/gjhzs/s3578/202002/1fa99f55972740f681d47cde0d1b2522.shtml. Accessed on 2021-01-01.
14. 张源慧, 唐龙, 蒋倩, 等. 紧急异地救援抗击新型冠状病毒肺炎的护士早期心理困扰调查. 护理学杂志, 2020, 35(5): 5-8.
15. 戴宁彬, 胡一河, 华钰洁, 等. 新冠疫情期间苏州医务人员心理健康状况及影响因素分析. 江苏预防医学, 2021, 32(1): 35-38.
16. Liu S, Yang L, Zhang C, et al. Online mental health services in China during the COVID-19 outbreak. Lancet Psychiatry, 2020, 7(4): e17-e18.
17. 张宴萍, 褚连芳, 庄开岑, 等. 新冠肺炎疫情下医务人员压力、焦虑、抑郁状况及影响因素研究. 现代预防医学, 2021, 48(1): 38-43.
18. 顾希茜, 张坤贤, 王艺, 等. 新型冠状病毒肺炎疫情防控一线手术室护理人员职业紧张与负性情绪和睡眠质量的纵向研究. 职业与健康, 2020, 36(23): 3174-3180.
19. 张瑶, 张西京, 彭嘉熙, 等. 武汉抗新冠肺炎医务人员心理健康调查. 热带医学杂志, 2020, 20(10): 1371-1374.
20. 黄继峥, 韩明锋, 罗腾达, 等. 新型冠状病毒肺炎定点收治医院医务人员心理健康调查. 中华劳动卫生职业病杂志, 2020, 38(3): 192-195.
21. Kang L, Ma S, Chen M, et al. Impact on mental health and perceptions of psychological care among medical and nursing staff in Wuhan during the 2019 novel coronavirus disease outbreak: A cross-sectional study. Brain Behav Immun, 2020, 87: 11-17.

Chinese Journal of Clinical Thoracic and Cardiovascular Surgery

Survey on satisfaction and emotional state of medical staff participating in online consultation of West China Internet Hospital during the COVID-19 epidemic

Abstract Full text Figures/Tables Video References Cited by

Previous Article

Next Article

Format

Content